• Case Study: Providence Hospitals

     


    Providence Hospitals

    Summary

    Providence Hospitals used patient & customer feedback to triple its patient satisfaction scores in just 4 months.

     

    Products

    Feedback

     

    Healthcare Organization Type

    Hospital

     

    Client Since

    2001

     

    Key Challenges

    • Low patient satisfaction scores

    • Front-line Complaint Management Systems not integrated with Feedback Management Software

    • Patient advocates lacked accurate data

    Key Benefits

    • Patient satisfaction scores now in the 90+ percentile

    • Proactive feedback management

    • Comprehensive reports help quickly determine problem areas