Our story

RL Solutions was started in 1997 based on a system developed by our current President and CEO, Sanjay Malaviya. While working in a hospital, Sanjay was tasked with creating a system that would help patient advocates manage, analyze and report on patient feedback. That software evolved and garnered the attention of organizations across North America – organizations that were also looking for a system to support a decentralized feedback management process.

From these humble roots, the company soon expanded its portfolio to offer a risk management solution to assist with the management and reporting of incidents & adverse events.

Today, RL Solutions is proud to be a global software and services company offering solutions for patient feedback, incident reporting, risk management, claims management and infection surveillance. Throughout our history, we have stayed true to our roots in software and healthcare – something that we continue to be proud of to this day.

Our values

We believe in employing good people and empowering & inspiring them to do great things. Our core values underline our relationships with our clients, partners and each other. We embrace these values as a company and as individuals.

• Dedication: We're dedicated to our client’s success: success with their safety & quality initiatives, success within their organizations and success with our software. We don’t succeed unless our clients do.
• Family: We recognize the importance of our families. Our company’s success is due in no small part to their sacrifices and support. We hire energetic, motivated individuals who share our values and believe in our vision. 
• Creativity: We thrive on innovation and the change it brings. We’re committed to embracing the spirit of entrepreneurship, challenging conventional ideas and achieving aggressive goals. 
• Integrity: We work in an ethical and honest manner, seeking to build trusting relationships with people inside and outside our company.
• Empathy & Compassion: We strive to listen, understand and appreciate the needs of others, including our clients, partners and each other. 
• Respect: We hold the time, effort and knowledge of our clients and teammates in high regard. We treat everyone we meet with dignity and appreciation.
• Fun: We believe humor is essential to success. That’s why we never take ourselves too seriously and love celebrating our clients’ successes.