• RL6:Feedback

    Capture patient complaints & feedback and help improve your patient satisfaction scores. RL6:Feedback helps healthcare organizations take their patient feedback and transform it into useful, actionable data.

    		 Feedback management software for healthcare

    Overview

     

    To build trust with your patients, you need to listen to their issues & resolve them quickly. RL6:Feedback will help you use your data to become a high performing facility on the path to service recovery.

     

    • Transform patient feedback into actionable information
    • Promote immediate service recovery through real-time alerts
    • Demonstrate the effectiveness of patient satisfaction investments through trending reports
    • Consolidate feedback from multiple sources, including surveys, kiosks and staff
    Select a form from the Icon Wall

    Select a form from the Icon Wall

    Simple login screen

    Simple login screen

    Parking Complaint

    Parking Complaint

    • Select a form from the Icon Wall
    • Simple login screen
    • Parking Complaint

    Features

     

    Build better reports to capture & analyze patient feedback

    • Capture complaints & compliments with simple web forms
    • Email reports & save them as PDFs
    • Export report data to Microsoft Excel or other programs for analysis
    • Save report templates
    • Take a report snapshot for a specific point in time
    • Run customized reports with just a few clicks
    • Drill-down into reports 
    • Powerful search capabilities

      

      Export & import patient feedback data

    • Send data to state-level reporting bodies
    • Import from Press Ganey & NRC Picker for a more complete picture of your patient satisfaction data
    • Export to organizations that analyze patient feedback, such as the CPPA at Vanderbilt University Medical Center

     

    Save time with automated alerts & letters

    • Stop wasting time on paperwork – RL6:Feedback has automated to-do lists & alerts
    • Automated form letters let staff communicate with patients and close the feedback
    • Add reminders to tasks to reduce overdue tasks
    • Email task reminders with attachments right from RL6

     

    Create custom forms with the new Forms Designer

    • Add your hospital logo, re-name fields, add new fields, move fields and sections, change the layout & more
    • Embed field-level help & instructions
    • Create single- or multi-page submission forms
    • Choose your drop-down lists
    • Intelligent forms adapt to data previously entered in that field

      

    Personalize your workspace to fit the way you work

    • Front-line users see a quick entry mode, to encourage easy feedback submission
    • Managers and admins see a ‘dashboard view’ with expandable widgets
    • Save frequently used reports in your My Favourites folder, or personal reports in My Reports
    • Access your workspace from any computer over the Internet
    • Customize your virtual workspace with logos, colors, layout and more

    • Touchscreen and kiosk ready

      

    Protect yourself – and your patients – with heightened security features

    • Conceal sensitive information when printing by replacing specific names, dates, places and more with generic tags
    • Replace part of a field, such as a doctor’s name in a memo, while leaving the rest of the field intact
    • Audit Log tracks before-and-after data on field changes, including the date & time, user location (IP address), name and what actions were performed
    • Report on items in the Audit Log, useful for troubleshooting problems
    • Limit file-level access to certain users
    • Carry user role definitions across reports

     

    Benefits

     

    Customize your forms to fit your organization

    Every healthcare organization is different. A patient feedback form works for a 600-bed university hospital probably isn’t right for a 100-bed long-term care facility. That’s why RL Solutions lets you create your own forms. Because you know what works best for your organization.

      

    Partnered with leading healthcare partners

    We’re partners with leading patient advocacy organizations like SHCA, sharing best practices and offering our clients complimentary memberships.

      

    Support service recovery with better feedback

    More feedback means more information for Patient Advocates – and more chances to improve your patient satisfaction scores. Spot trends, identify areas for improvement and properly allocate resources. Plus, patients & staff can submit anonymous feedback with RL6 to encourage better, accurate responses.

      

    Choose how you deploy RL6

    Unlike with other patient feedback software, RL Solutions lets our clients decide how they wish to deploy their software. Other companies only offer a hosted solution, where the vendor stores your data off-site and you can’t customize the software. Most of our clients choose to host the data themselves and customize the software to fit their risk management practices.

     

    Whitepapers

    Request for Software Buyer's Guide: Build vs. Buy

    Case Studies

    Lehigh Valley Health Network

    Online measurement tools at LVHN decreased medication error rates & near misses and improved patient safety.

    Providence Hospitals

    Providence Hospitals used patient & customer feedback to triple its patient satisfaction scores in just 4 months.

    St. Michael's Hospital

    See how feedback management software helped St. Michael's slash its complaint response times and increase its reporting capabilities.

    Sunnybrook Health Sciences Centre

    Learn how Sunnybrook integrated feedback management software with its patient safety walkarounds, leading to better trending reports and communication between front-line staff & senior leaders.

    On-Demand Webinars

    Why Patient Complaints Are Important

    Patient complaints offer organizations rich sources of information – if you deal with them, document them and aggregate & analyze the information appropriately. This presentation outlines the ways in which patient complaints can help an organization improve its quality of care and patient satisfaction.

    Presented by: Dr. Jim W. Pichert, Professor of Medical Education at Vanderbilt University School of Medicine

    Combining Patient Survey Data with Front-Line CMS

    See how incorporating survey data into your front-line complaint management system can help improve your patient satisfaction scores by up to 70%.

    Presented by: Dusty Deringer, Director, Service Excellence for Providence Hospitals

    Brochures

    Acute Care Software

    Learn about our easy-to-use, flexible software that's specifically designed for acute-care facilities

    Acute Care Patient Feedback Software

    RL6 helps patient advocates highlight their good work and resolve patient complaints quickly.

    Long-Term Care Software

    Healthcare software made for continuing-care retirement communities, nursing homes and long-term care facilities

    Resident Feedback Software

    Helps continuing-care retirement communities, nursing homes and long-term care facilities highlight their good work

  • RL6 Product Tour

    Explore our new software for tracking safety events, capturing patient feedback & more.

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  • What we’re doing is very simple: we’re listening to our patients. The software is just how we collect the data.  

    Read case study

  • FREE info about RL Solutions & our software: webinars, whitepapers, case studies and more! Learn more

    Resources