Feedback MonitorPro® (FMPro) Feedback & Complaints Management Software is for anyone in a healthcare setting who is involved in handling patient feedback, compliments or suggestions from patients or staff. FMPro improves patient safety, satisfaction and loyalty by transforming valuable feedback into useful, actionable information through detailed analytical reporting that allows for easy drill-down to core issues.

FMPro is web-based patient feedback Software that gives hospitals the ability to gather feedback as close to the source as possible – increasing responsiveness and the quality of data. Unlike other customer relationship software on the market, FMPro is built specifically for healthcare and can be adapted to fit the unique needs of each organization.

If improved hospital safety and patient relations are important to your organization, then automating the management of patient feedback and Complaints with FMPro software is one of the most effective ways to accelerate the achievement of your safety and satisfaction goals. With FMPro Feedback & Complaint Software you will make it easy and convenient for front-line staff to capture patient feedback and you will be able to rest easy knowing that the system will not allow anything to fall through the cracks. As well, with FMPro’s easy yet powerful reporting, your will be spending far less time on administrative tasks and more time on resolving patient and staff issues – which benefits everyone.

With over 450 healthcare clients using rL Solutions’ products you can be confident that FMPro has the power and flexibility to bring significant benefits to your organization.