CAMBRIDGE, July 17, 2006-rL Solutions, the leading provider of healthcare quality and safety software and Reliability Center, Inc. (RCI), the leader in reliability consulting services, training and software, today announced a strategic partnership to jointly offer risk management, root cause analysis (RCA) and failure mode & effect analysis (FMEA) solutions to the healthcare industry.

Solutions from both companies are designed to help organizations improve the quality and reliability of delivered services. rL Solutions’ industry leading Risk MonitorPro® product streamlines how healthcare professionals report and manage adverse events – making it easier to share and analyze important data for quality improvement and risk prevention. RCI’s flagship product, PROACT® RCA, automates the root cause analysis investigation process – allowing customers to concentrate on solving the problem at hand instead of having to worry about the mechanics of collecting, storing and presenting root cause information. In partnership, rL Solutions and RCI intend to offer each other’s solutions to healthcare customers and prospects.

“Our customers want a comprehensive risk management solution that includes root cause analysis and FMEA capabilities,” says Colin Hung, Vice President Alliances & Marketing at rL Solutions. “That’s why we are so excited to partner with RCI. They are THE recognized leader for RCA and FMEA software – bar none. Being able to offer their solutions in combination with our own will be of tremendous value to our customers. Together we will be able to help customers and prospects realize significant operational benefits - which ultimately means health care that is safer for us all.”

“The healthcare market is completely under-served today by tools that only skim the surface of root cause analysis,” says Robert Latino, EVP Strategic Development for RCI. “rL Solutions recognizes that our PROACT ® RCA solution offers the richest RCA capabilities and by working to integrate our solutions together, we will be able to provide healthcare customers with a solution that encompasses the entire lifecycle of an adverse event, including TRUE root cause analysis and FMEA.”

About rL Solutions
rL Solutions is a market leading provider of customer service, risk management and claims management solutions that are easily implemented, globally accessible, and have a positive impact on the quality of care and service for healthcare consumers. Working with strategic partners, rL solutions is creating a global network that collaborates and leverages each others’ unique skills to improve the healthcare experience for everyone. For more information, visit www.rl-solutions.com.

About Reliability Center
RCI is an international leader in bringing scientific and engineering principles to the field of solving problems, correcting failures and preventing future errors in human work efforts. RCI has been a leader in successfully applying these skills to the health care field – helping caregivers and health care managers improve patient care and safety while reducing litigation risk. For more information, visit www.proactforhealthcare.com

Interviews available.

Press Contacts:
Runa Dhar
rL Solutions
Director, Communications
Tel: (617) 475-1515 ext. 246

Diane Gordon
Reliability Center, Inc.
SVP, Marketing and Advertising
Tel: (804) 458-0645