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CAMBRIDGE, MA, and Nashville, TN (May 15th, 2008) - rL Solutions, the leading provider of
healthcare quality and safety software, and the Center for Patient and
Professional Advocacy (CPPA) at Vanderbilt University Medical Center, a leader
in risk reduction services, announced today a strategic alliance to improve
patient safety.
rL Solutions and
Vanderbilt CPPA combine innovative software and services to improve healthcare
safety and quality while reducing the risk of malpractice litigation
By combining rL Solutions’ industry leading patient feedback
system, Feedback MonitorPro® (FMPro®), with CPPA’s innovative assessment tool -
the Patient Advocacy Reporting System (PARS®) - and intervention services
designed to identify physicians at high risk of medical malpractice claims,
both organizations hope to provide the healthcare industry with a powerful new
solution to improve quality, increase patient safety, and reduce risk.
"Our alliance with Vanderbilt CPPA is about as natural
as they come,” said Sanjay Malaviya, President & CEO, rL Solutions.
"Our FMPro solution already provides organizations with tremendous value
through the feedback information it collects, and by integrating it with CPPA’s
innovative methodology, we are unlocking a whole new world of value for our
clients. It’s exciting that we will be able to bring to market a combined
solution that uses patient feedback to improve quality and safety, and reduce
malpractice claims risk.”
Under the alliance, rL Solutions will promote CPPA’s
services to the healthcare market and will work with CPPA to develop protocols
and standards for information sharing. rL Solutions and CPPA also plan to
collaborate on the creation of technologies to further enhance the PARS®
process.
“Our PARS® team at the Center for Patient and Professional
Advocacy is excited to work with our thoughtful colleagues at rL Solutions,”
said Dr. Gerald Hickson, Director of CPPA at Vanderbilt. “Feedback
MonitorPro® facilitates patients’ observations of care, and we’ve learned how
to take those observations to create a cost-effective program to identify and
intervene with physicians and medical center services with high complaint rates
who are at increased risk for claims.”
One institution that has already taken advantage of the
benefits of the two complementary systems is the University of Pennsylvania
Health System. “UPHS has had a very productive
experience working with both rL Solutions and CPPA independently,” said Dr. Pat
Sullivan, UPHS Associate Vice President for Clinical Development. “The FMPro®
system has helped our Patient and Guest Services representatives capture and
record our patient and family concerns. The transfer of this data to the Vanderbilt
CPPA PARS® system has been seamless and represents an important component of
our patient satisfaction and risk reduction efforts.”
About The Center for
Patient and Professional Advocacy at Vanderbilt
The Center for Patient and Professional Advocacy promotes
patient satisfaction and quality healthcare through education, research and
intervention services while restraining the escalating costs associated with
patient dissatisfaction. CPPA has become a recognized leader in ongoing
quality improvement, promotion of patient safety and reduction of malpractice
risk through interventions based on patient and family assessments of healthcare
services.
About PARS®
With more than 12,000 physicians at 29 client sites, CPPA’s
PARS® System is designed to analyze and code patient feedback to identify
medical staff in healthcare organizations who may be at increased risk of
generating malpractice claims. The PARS® system includes a guided intervention
program where peer messengers provide high risk medical staff with comparative
data to effect behavioral change. For more information, please visit
www.mc.vanderbilt.edu/cppa.
About rL Solutions
rL Solutions provides proven risk management, patient
feedback, claims and infection control software to help healthcare
organizations improve patient safety and healthcare quality. rL Solutions
brings together innovative technologies, stellar client service and a broad
ecosystem of partners to give its 500 clients a complete safety and quality
solution. With products that are easy to use and easy to implement, rL
Solutions is a world leader in the healthcare market. For more information,
visit www.rl-solutions.com.
Contact Details:
Colin Hung
rL Solutions
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416-410-8456
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